Brits hoping to move overseas this Christmas might face disappointment resulting from delays with the Passport Office’s courier TNT which has change into swamped resulting from post-lockdown purposes
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Brit households hoping to get away on vacation this winter might be set for disappointment resulting from delays with the Passport Office’s courier.
With freezing temperatures predicted for the UK throughout December, many individuals might fancy a visit overseas over the festive interval however they might be properly suggested to examine their passports first.
Anyone needing a new passport has already been warned that they face a wait to have their doc processed, however now they’ve been advised they face delays within the passport additionally being despatched to them.
Following the lockdown, individuals have been advised they might have to attend as much as 10 weeks for his or her new paperwork to be processed and now the courier service has been swamped.
There have been many complaints about TNT, who’ve a £77 million, three yr contract to ship passports, over the delays and a failure to get a response from customer support.
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People have even reportedly travelled from passport depot to depot in a bid to search out their paperwork.
And a petition has now been arrange calling for an investigation into the issues persons are having with TNT.
It states: “In recent months thousands of us have experienced significant delays in getting our passports delivered.
“Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions.
“People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight.
“Some have even had their passport or application supporting documents lost by TNT.”
It has called for an explanation about the selection process for TNT and what criteria was used.
TNT told The Times that the delay was due to a surge in applications since the end of the lockdown.
“We are taking additional steps to provide timely delivery by adding additional resources to the operations. We apologise for any inconvenience caused,” it added.